IMPORTANT NOTICE OF UPCOMING SYSTEM CONVERSION
On Monday, October 26, 2026, we are upgrading to a new banking platform. A Customer Notice-of-Change was mailed with details of the upcoming changes and to inform you of potential servicing impacts during the conversion weekend. Please review the schedule below. If you have questions, please visit a Territorial Savings branch or contact Customer Service at 800-951-8418.
| Date | Branches & Drive-Thru | Customer Service | Online / Mobile / Telephone Banking |
|---|---|---|---|
| Friday, October 23 | Open (Regular branch hours) | Open (8:00 am – 4:30 pm HST) | Unavailable (starting at noon HST) |
| Saturday, October 24 | Saturday branches will be closed: Ala Moana, Kapolei, Waipahu, Kahului, and Kauai | Closed | Unavailable |
| Sunday, October 25 | Closed | Closed | Unavailable |
| Monday, October 26 | Open (Regular branch hours) | Open (8:00 am – 4:30 pm HST) | Available (starting at 8:00 am HST) |
Message Customer Service
Call Customer Service
Toll-free: 1-800-951-8418
Oahu: 1-808-946-1400
Hours: 8:00 AM – 4:30 PM Hawaii Time
Assistance with Opening a Deposit Account Online
Call: 1-800-951-8418, option 4
Email: TSBNewAccounts@territorialsavings.net
Hours: 8:00 AM – 4:30 PM Hawaii Time
Bank By Phone
- 24/7 account access
- Check Account Balances
- Confirm deposits, withdrawals, and payments
- Transfer funds between deposit accounts
- Make loan payments
- Re-order checks
- Debit Card and ATM Card assistance
24/7 Visa Debit Card or ATM Card Assistance
1-800-992-3808
To change/select PIN or activate card
1-800-951-8418 , select option 3 for “For Visa Debit Card or ATM Card Assistance”
To Report Card Lost /Stolen or Assistance with Visa Debit Card (e.g. report unauthorized use, merchant issues, travel notification)
uChoose Rewards Customer Service
Hours:
Monday – Friday: 8:00 AM – 8:00 PM Eastern Time
Saturday: 9:00 AM – 5:00 PM Eastern Time
Sunday: Closed
IMPORTANT ANNOUNCEMENT: Effective June 30, 2026, we are no longer accepting new registrations for the uChoose Rewards program. Registered customers may continue to log into the uChoose Rewards website using the link below to view point balances and redeem earned points.
If you have questions, please contact any Territorial Savings branch or call Territorial Savings at 808-946- 1400.
Elan Credit Card Member Services or to Report Lost/Stolen Credit Card
Credit Card Account Login
Consumer Credit Cards: 1-800-558-3424
Business Credit Cards: 1-866-552-8855
Mortgage Customer Service
1-855-816-1347
(Existing Customers Only)
Monday – Friday, 5:00 am – 5:00 pm Hawaii Time
By Mail
Territorial Savings
P.O. Box 1481
Honolulu, HI 96806
2026 Holiday Schedule
| Holiday | Date Observed |
| New Year’s Day | Thursday, January 1 |
| Martin Luther King Jr. Day | Monday, January 19 |
| Presidents’ Day | Monday, February 16 |
| Kuhio Day | Thursday, March 26 |
| Good Friday | Friday, April 3 |
| Memorial Day | Monday, May 25 |
| Kamehameha Day | Thursday, June 11 |
| Juneteenth | Friday, June 19 |
| Independence Day | Saturday, July 4 |
| Statehood (Admission) Day | Friday, August 21 |
| Labor Day | Monday, September 7 |
| Discoverers’ Day | Monday, October 12 |
| Veteran’s Day | Wednesday, November 11 |
| Thanksgiving Day | Thursday, November 26 |
| Christmas Day | Friday, December 25 |